Lemon8

"You need to know the rules before you can break them"

- Unknown

"You need to know the rules before you can break them"

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Viewing entries posted in September 2010

When customers tell 3 friends, 10 friends, or everyone!

The old adage goes: "A happy customer tells 3 friends, an unhappy customer tells 10". Now that the internet is coming of age, so should customer service. Especially for online businesses. Online, the old adage has been upgraded to include everyone and, well, everyone.